Refund policy

Thank you for shopping with Southern Beauty Collections! We hope you love your purchase, but we understand that sometimes an item may not work out. Please review our return policy below before making a purchase.

We accept eligible returns within 14 days of the delivery date.

To be eligible for a return:

Items must be unworn, unwashed, and unused.

All original tags must be attached.

Items must be free from makeup, deodorant, perfume, smoke, pet hair, stains, odors, or any other signs of wear.

You must provide your order number or proof of purchase.

Eligible returns are issued as STORE CREDIT ONLY.

We do not issue refunds to the original form of payment.

The following items are FINAL SALE and cannot be returned or exchanged:

Clearance merchandise

Sale or discounted merchandise

Items specifically marked Final Sale

Seasonal and holiday merchandise

Jewelry and accessories

Undergarments and intimate items

Custom or personalized merchandise

Preorder items

Gift cards

Please review sizing, descriptions, and product information carefully before purchasing a final-sale item.

Before mailing a return, please contact Southern Beauty Collections within 14 days of delivery with your:

Name

Order number

Item(s) you would like to return

Reason for the return

Please do not mail a return without contacting us first.

Returns sent without prior approval may not be accepted.

Once your return is approved, we will provide instructions for returning your merchandise.

Customers are responsible for all return shipping costs unless we made an error with your order or the item arrived defective.

Original shipping charges are non-refundable.

We strongly recommend using a shipping method that includes tracking. Southern Beauty Collections is not responsible for return packages that are lost, stolen, or damaged in transit.

Once your return is received and inspected, we will notify you of the status of your return.

If approved, store credit will be issued for the purchase price of the eligible merchandise. Original shipping charges are not included in the store credit.

Please allow several business days after your return is delivered for it to be inspected and processed.

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number

A description of the issue

Clear photos of the item and any damage or defect

We will review the issue and work with you to make it right.

Items damaged due to wear, washing, improper care, misuse, or failure to follow care instructions are not considered defective.

Once an order has been transferred to the shipping carrier, delivery times are outside of our control.

Southern Beauty Collections is not responsible for packages that are marked as delivered by the carrier but are reported as lost or stolen.

If you experience a delivery issue, please contact us and we will do our best to help you locate your package and provide any information needed to file a claim with the shipping carrier.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Additional shipping charges may apply if an order is returned to us because of an incorrect or incomplete address.

We begin processing orders as quickly as possible.

If you need to request a cancellation, please contact us immediately. Cancellation requests are not guaranteed once an order has entered processing or has shipped.

Custom, personalized, and preorder items cannot be canceled once production or ordering has begun.

Because inventory and sizing can sell quickly, we cannot guarantee that a replacement size or item will be available.

For eligible merchandise, we recommend returning the item for store credit and using the credit toward the size or item you would like.

Southern Beauty Collections reserves the right to refuse a return or exchange if merchandise does not meet the requirements of this policy or if we reasonably believe the return policy is being abused.

By completing a purchase with Southern Beauty Collections, you acknowledge and agree to this Return & Refund Policy.

Thank you for shopping small and supporting Southern Beauty Collections!